Returns & Refund Policy

Last Updated: August 11, 2026

Every MarryCrate order is prepared with care, and we want you to feel confident about your purchase. Because many of our gifts are personalized or prepared specifically for a wedding or recipient, some products are not eligible for return or refund.

Please review the following policy before placing your order.

Returns for Non-Personalized Items

We accept returns of eligible non-personalized, non-customized items within 14 days of delivery.

To qualify for a return, the product must be:

• Unused and unworn;
• In its original condition;
• Free from damage, stains, odors, or signs of use;
• Returned with original packaging, accessories, tags, and components, where applicable; and
• Returned within the applicable return period.

Please contact MarryCrate before sending a return. Returns sent without prior authorization may not be accepted or may experience processing delays.

Personalized & Custom Items — Final Sale

Because personalized and custom products are created specifically for you or your recipient, all personalized and customized items are final sale and are not eligible for return, exchange, cancellation, or refund once customization or production has begun, except where required by applicable law or where MarryCrate made an error.

This includes, but is not limited to, products customized with:

• Names or initials;
• Monograms;
• Wedding dates;
• Custom messages;
• Custom colors or designs;
• Personalized printing, engraving, embroidery, vinyl, or lettering;
• Custom gift-box configurations prepared specifically for your order; or
• Other customer-requested modifications.

Please carefully review all names, dates, spelling, capitalization, colors, sizes, and other customization details before submitting your order.

MarryCrate is not responsible for personalization errors resulting from incorrect information provided by the customer.

For example, if a name is submitted as “Sara” but was intended to be “Sarah,” the finished personalized item would not qualify for a refund or replacement if MarryCrate produced the item according to the information submitted with the order.

Cancellation of Personalized Orders

If you need to change or cancel a personalized order, please contact us as quickly as possible. We will make reasonable efforts to accommodate your request if customization or production has not yet begun.

Once personalization, customization, printing, engraving, embroidery, assembly, or other custom production has started, the order cannot normally be canceled, changed, returned, or refunded. Because we process many orders quickly, contacting us does not guarantee that an order can be stopped before production begins.

Return Shipping Is the Customer’s Responsibility

For approved returns that are not the result of a MarryCrate error or defective product, the customer is responsible for all return shipping costs.

MarryCrate does not provide prepaid return shipping labels for change-of-mind returns. We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been processed.

MarryCrate is not responsible for returned packages that are lost, misdirected, or damaged while being shipped back to us. Original shipping charges are non-refundable, except where required by law or when the return results from an error for which MarryCrate is responsible.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered due to an error by MarryCrate, please contact us promptly.

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs showing the item, packaging, and damage or error.

After reviewing the issue, we may provide an appropriate remedy, which may include a replacement, correction, refund, or other resolution depending on the circumstances.

If MarryCrate made the error, you will not be required to pay return shipping when a return is necessary.

Please do not discard a damaged or incorrect product or its packaging until we have reviewed your request, as photographs or return of the product may be required.

Personalized Item Made Incorrectly by MarryCrate

The final-sale policy for personalized products does not mean that you are responsible for a mistake made by us. If you submitted the personalization correctly and MarryCrate produced it incorrectly, please contact us.

For example, if your order requested “Sarah” and we personalized the product as “Sara,” we will work with you to correct the issue. Depending on the circumstances, we may remake the personalized item, replace it, or provide another appropriate remedy.

Gift Boxes and Sets

MarryCrate boxes are thoughtfully curated as complete gifts. The brand philosophy emphasizes intentional curation rather than simply assembling unrelated products. Unless otherwise stated, an eligible non-personalized gift box or set must therefore be returned as a complete set.

Individual components of a box or bundled set generally cannot be returned separately for a partial refund. If any component has been personalized or customized, the applicable box or set may become a final-sale item.

Items That Cannot Be Returned

Unless required by applicable law, we do not accept returns of:

• Personalized or customized merchandise;
• Items made to order;
• Products that have been worn, used, washed, altered, or damaged after delivery;
• Earrings or other pierced jewelry where return would create a hygiene concern;
• Personal-care, cosmetic, or beauty products that have been opened or used;
• Food or other consumable products;
• Final-sale or clearance merchandise identified as such before purchase;
• Gift cards; or
• Items returned outside the stated return period.

Refund Processing

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method used for the purchase.

The refund will normally cover the eligible merchandise amount, less any non-refundable shipping charges or other amounts permitted by applicable law. Please allow additional time for your bank, credit-card issuer, or payment provider to post the refund after MarryCrate processes it.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. If a package is returned to MarryCrate because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or another delivery issue outside our control, additional shipping charges may apply if the customer requests reshipment. Personalized or custom products returned to us as undeliverable do not become refundable simply because delivery was unsuccessful.

Wedding Dates & Delivery Delays

We understand that many MarryCrate purchases are intended for a specific wedding, proposal, bridal shower, rehearsal dinner, or other celebration. Please order early enough to allow for processing, personalization, shipping, and possible carrier delays.

Estimated delivery dates are not guarantees unless MarryCrate expressly agrees otherwise in writing. A product generally does not become eligible for a refund solely because it arrives later than a customer’s intended event date when MarryCrate shipped the order within its stated processing timeframe and the delay resulted from the shipping carrier, weather, an incorrect address, or circumstances outside our reasonable control. This does not affect any rights or remedies available under applicable law.

Exchanges

We do not offer direct exchanges for personalized or custom products. For eligible non-personalized products, please contact us before returning the item. Depending on availability, we may instruct you to return the original product and place a new order for the replacement item.

Customers are responsible for applicable return and new shipping costs unless the exchange is necessary because of an error by MarryCrate.

How to Request a Return

Before returning an eligible item, please contact:

MarryCrate
Email: contact@marrycrate.com

Please include your order number, name, item you wish to return, and reason for the return. If the product is damaged or incorrect, please include photographs. We will provide return instructions if your item qualifies.

Your Legal Rights

This Returns & Refund Policy is intended to explain MarryCrate’s standard return and refund practices.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived under applicable federal, Maryland, or other applicable state law.